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FAQ - General

How do I add make sure is on the “whitelist”?

Below you will find instructions to make sure you are getting all emails from Each email system has a different way to do this. Here are some popular email services below. AOL You will need to add the “From address” to your AOL Contacts: Find the […]

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Every morning, I get this message–ALERT! No recent activity was received

This solution applies to PrintSmith Classic users. Our platform expects to be connected to your system throughout the night. Please make sure the computer that you used to install Datasync is not powering down after non use. To check, do the following: 1. Go to Control Panel […]

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How do we send e-mails to multiple recipients?

Contact us to setup a printerassistant forwarding email address. This email address can forward notifications to several people.

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